BILLING DEPARTMENT

We have an expert billing department including a certified coder.  Together they have over 30 years of experience, and are ready to answer all of your questions.

  • Do you have questions about your bill?
  • Want to find out if we are in your insurance network?
  • Are you without insurance?  We may be able to help.
  • Don’t understand your explanation of benefits?
  • Coinsurance, Copay’s – What’s the Difference?
  • Getting ready to sign up for Medicare?

 

CONTACT OUR BILLING DEPARTMENT

Fill in your information below and someone from our billing department will get back to you as soon as possible.

frequently asked questions

How soon can I get my medication refilled?

We require 24 hour notice for prescription refills. This allows us time to speak with the doctor and get approval for your prescription. Occasionally the fax at the pharmacy will be busy and we will have to resend your prescriptions. Some medications require prior authorization with your prescription drug company. This could delay your prescription by 2-3 days. Please call before your prescriptions run out.

Can I get my lab results over the phone?

We prefer that you have and appointment to talk with the physician regarding your lab results. Medications may need to be changed or further testing may be needed. The physician will be able to answer all of your questions you may have regarding your labs.

Can I speak to the Doctor over the phone?

The Nurse will take your call, get the details of your question and pull your chart. If they are not able to answer your questions, when the doctor is available he may speak with you.

If I have questions regarding a test how do I get information?

You can always call and talk to a nurse in the office. A message may be taken by the front desk and calls will be returned at the end of the day. You can go to our web site, information on all of the testing done in our office can be found here. You can E Mail the nurse from our web site and they will get back with you in 24 hours.

Can I get my labs drawn on a Saturday?

We do not offer lab draws in the office on Saturday’s. We can give you a slip to have your labs done at the hospital on Saturday. We have labs services from 7 am to 4 pm Monday through Friday in the office.

How long will it take to get my FMLA paper work done?

Upon receiving your FMLA paperwork we legally have 15 days to fill out the papers and fax it to your employer. We will make every effort to get this done in one week and fax it to your employer. You may pick up the original in our office. A copy will be kept in your medical record. There is a $25 charge for FMLA paper work.